KingsleySurveys, Grace Hill's Commercial Solution

Survey program features

• Benchmarking data from over 200 customers worldwide; tenant survey benchmarks matched on property type, asset class, and geography.
• A data-rich portal that makes it easy to manage the entire process, with access to real-time results and detailed analysis and reports.
   

Serves the following sectors

• Office
• Industrial
• Medical Offfice  
• Retail 
   

Serves program types

• Tenant Survey
  Customized surveys designed to identify, track, and improve key operational areas of performance through benchmarking and data analysis with robust tools to engage key stakeholders via a data-rich portal that delivers real-time results and translates critical performance metrics into actionable intelligence.
   
• ACE (Assessing the Customer Experience) 
  For single or small commercial portfolios that do not require customization. ACE provides baseline satisfaction metrics and is designed to objectively measure the quality of service delivery and building operations and deliver a roadmap to help companies increase satisfaction and retention.
   
• Employee Survey
  Survey to gauge employee commitment, quality, and loyalty and compare results to industry benchmarks. Typically, surveys are deployed annually or every other year to all employees. This survey features 12 cutting-edge engagement questions with the option to customize additional questions based on business needs, initiatives, and interests.
   
• Client/Investor Survey
  Customized surveys designed to gauge client perceptions, gather competitive intelligence, and benchmark to industry peers; typically include a set of standardized, quantitative questions coupled with several open-ended questions that further reveal areas of excellence and opportunities for improvement. The program also includes the option to customize questions based on

• Powerful and easy-to-use tools for creating, managing, and distributing policies to ensure employee engagement.
   
• Expert consultation to tailor policies and procedures to meet the specific needs of properties and portfolios.
   
• Extensive policy library covering key vertical industries and subject areas, from leasing and maintenance to operations and management.